F.A.Q
What is the REFUND policy?
KCOA Online Shop Refund Policy:
At the Kirat Community Organization of America (KCOA), we are committed to providing high-quality products that celebrate Kirat culture and heritage. Our items are unique and printed on demand, which means each product is created especially for you when you place an order. This process allows us to offer a wide variety of designs and sizes.
Why We Can’t Offer Refunds:
Due to the nature of our print-on-demand service, we are unable to provide refunds for products that have already been produced and shipped. Once your order is placed, it immediately enters our production queue, and the printing process begins. Because we do not hold inventory of pre-made items, we cannot restock or resell returned products.
Exchanges for Damaged or Defective Items:
We take great care to ensure that your order reaches you in excellent condition. However, if you receive a damaged or defective item, we are here to help. Please contact our customer support team at [contact email] within 30 days of receiving your order, and we will provide assistance to resolve the issue promptly.
Cancellations and Changes:
If you need to cancel or make changes to an order, please contact us as soon as possible. While we cannot guarantee that changes can be made once an order is in production, we will do our best to accommodate your request.
Contact Us:
If you have any questions or concerns about your order or our refund policy, please don’t hesitate to reach out to our dedicated customer support team at admin@kcoaus.org. We are here to assist you and ensure your shopping experience with KCOA is enjoyable.
Thank you for supporting KCOA and being part of our community. Your understanding of our refund policy is greatly appreciated.
– Kirat Community Organization of America Inc
Where does KCOA Online Shop ship to?
We proudly ship our products to customers in the United States only but are planning to expand to other countries in the future.
What is the processing time for orders?
Our products are printed on demand, so please allow 2-7 business days for order processing. Once your order is ready, it will be shipped out to you.
How long does shipping take within the United States?
Shipping times within the United States typically range from 3 to 5 business days after the order is processed.
How much does shipping cost?
Shipping costs are calculated based on the destination and the weight of the products in your order. You can see the exact shipping cost during the checkout process.
Do you provide tracking information for orders?
Yes, we provide tracking information for all orders. You will receive an email with tracking details once your order has been shipped.
What happens if my order is lost or damaged during shipping?
We take great care to ensure that your order reaches you in excellent condition. If your order is lost or arrives damaged, please contact our customer support team, and we will assist you in resolving the issue.
Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to update your shipping information if your order has not yet been processed.
